E-mail Management - a new challenge?!

Nowadays, E-mail communication plays a significant role in companies’ business processes. It is part of almost all business processes and it becomes thus a business-critical application.

“Business-critical” does not only mean supporting business processes but also emphasizes the equal legal treatment of E-mails and business letters including the relevant general information requirements as long as the E-mail message contains business or tax relevant data and information.

This situation illustrates two substantial requirements with regard to handling and using E-mails:

• the linking and integration of E-mails with/into the specific business processes and the supporting workflow systems of a company, and

• the legally compliant and revision-proof archiving of E-mails (E-mail compliance) and access to these E-mails.

The situation is further complicated, because privacy issues have to be considered and might limit the access companies have on the E-mail of their employees.

Thus, E-mail management includes all technical, operational, and organizational questions and answers related to these key requirements. It is more than just selecting appropriate archiving products. Firstly, E-mail management is an organizational issue and an organizational challenge respectively. The implementation of appropriate and legally compliant archiving products completes a whole integrated E-mail management strategy.

And that is exactly where B&L consulting expertise comes into play, from designing an all-inclusive E-mail management strategy based upon the business processes involved up to assisting with the selection of an appropriate solution platform.

Be careful and do not expose your company to the risks of warnings, fines and insufficiently supported business processes.

Take advantage of our experience, know-how and business intelligence to deal with the challenge of E-mail management.